TERMS & CONDITIONS

Self & Soil understands and applies the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. Self & Soil follows the requirements of the Privacy and Confidentiality Policy, ensuring security and safety of all personal details.

Self & Soil will take all reasonable measures to ensure that Client information remains confidential. Self & Soil may collect and use any personal information provided by you or for you. This information will be strictly used in the provision of Goods and Services. Self & Soil may transfer or store Client information on secure servers. Where Self & Soil discloses Client personal information to its agents or subcontractors for these purposes, the agent or subcontractor in question will be obligated to use that personal information in accordance with these Terms and Conditions. Self & Soil will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Self & Soil may record and review any and all correspondence between Self & Soil and clients for training and dispute purposes. This includes but is not limited to emails and phone calls.

Payment Terms

Purchasing a service or product from Self & Soil involves collection of certain payment and billing data by our third-party partners. Data collected may include but is not limited to your name, credit card number, security code, expiration date, billing address and postcode.
Payment for Goods must be made at checkout either by payment through PayPal or Credit Card. Self & Soil reserves the right to apply freight charges or delivery fees on Goods requested by you. The freight charges or delivery fees will be advised in advance. Title and property in all Goods remain vested in Self & Soil until full payment is received.

All transactions are processed in Australian Dollars (AUD) and includes Goods and Services Tax (GST) of 10% unless otherwise specified. All prices displayed on the Website are subject to change without notice, including offering promotional, discount or higher prices. The valid price at any time is that published on the Website at the time of purchase. Prices on the Website may differ from those published elsewhere and by third parties.

Shipping

Items will be shipped in 3-5 business days from when they are ordered via Aus Post based on weight. We will contact you via email with an order confirmation and tracking information.

For questions on orders that have been shipped, please reference your Aus Post tracking number. Once an order leaves our hands, it enters the domain of Aus Post, and the order is no longer in our care or control. If you have concerns about late or lost packages please email us and we will try our best to assist, however ultimately, delivery issue must be taken up, and resolved with Aus Post.

Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.

For questions and information about your order and more shipping details please contact us at selfandsoil@gmail.com

Refunds and Exchanges

Due to the nature of the products, returns will not be accepted. We will only replace items that are damaged in transit.

Disclaimer

The statements made on this website have not been evaluated by the TGA (Australian Therapeutic Goods Administration). The products sold on this website are not intended to diagnose, treat, cure, or prevent any disease. The information provided on this website or by Self & Soil is not a substitute for a face-to-face consultation with your doctor or healthcare provider and should not be construed as personalised medical advice. We provide this information for educational purposes only.

Self & Soil does not claim to be a medical professional. None of its products claim or intend to treat, diagnose, prevent, or cure any disease. Embrace co is not liable for any unintended effects related to the use of its products. Please consult with your trusted healthcare professional before using herbal supplements.

Self & Soil will not be liable for the way you use the Goods provided to them. To extent permitted by law, you hereby expressly exclude Self & Soil from any liability for consequential loss or damage incurred in connection with the provision or use of the Goods. This does not affect liability of Self & Soil which cannot be excluded or limited at law.

All online content on this website, www.selfandsoil.com is solely provided for informational purposes, and should not replace the advice and knowledge of a health care professional.

Service Policies

Booking Policy

Bookings for Holistic wellness consultations can be done by phone or online via the bookings page. A confirmation email/appointment reminder will be sent within 48 hours of the scheduled appointment. Upon booking, payment is required, and certain payment and billing data will be collected by our third-party partners.

Cancellation Policy

At Self & Soil we strongly value our client’s time, thus appreciate your mutual respect for ours along with other clients. Taking this in mind, Embrace co has a strict 24-hour cancellation policy. Cancellations that fall within 24 hours of the scheduled consultation will result in 50% of the total fee.

Appointment Changes

Clients may re-schedule Holistic wellness consultations sessions up to 24 hours prior to a scheduled appointment. Please contact us directly for appointment changes. Re-scheduling appointments that fall within 24 hours prior to the consultation will be based on the client’s discretion and may result in 50% of the fee. Failure to attend an appointment will unfortunately result in 100% of the fee.

If for any reason a practitioner cannot attend an appointment due sickness or unforeseen circumstances, the client will be advised as soon as possible. Self & Soil offers the client option to re-schedule or a full refund.

Client Intake Forms

Self & Soil kindly request new clients complete the Initial Client Intake form for initial consultations 24 hours prior to scheduled appointment. Client Intake forms will be emailed to clients at the time of booking an initial appointment. In the case when an intake form is not completed prior to the scheduled appointment, it will need to be completed during a consultation at the expense of their own consultation. With consideration and respect for our practitioners and other clients, no extra time will be allocated to compensate for lost time and full consultation fees will be charged.

Consultation Etiquette

At Self & Soil, we kindly ask that you please have respect for our staff, facilities and processes at all times. We ask that you please return required Initial Client Intake forms 24 hours before your appointment and arrive login to zoom account 10 minutes prior to appointment time. This will ensure your consultation will run for the full allocated time, as additional time will not be offered to late arrivals, and 100% of the service fee will be charged.

Behaviour

Embrace co will not accept or tolerate any form of aggressive or inappropriate behaviour, comments, or gestures. At the discretion of the practitioner, the consultation will be end immediately and the client will incur 100% of the fee.